FAQ

Questions and answers

Short answers to the questions we get most. Missing one? Ask us.

Featured Questions

Ravnsight watches your website from the outside and tells you when something is wrong – before your customers do. It checks that pages load, that certificates and domains are valid, that DNS has not changed, and alerts the right people when an outage is confirmed.

For WordPress sites, the Ravnsight Detective plugin (coming) adds the inside view: errors, plugin changes and performance, correlated with what the monitor sees.

Pro checks every minute instead of every 5, monitors 5 sites, unlocks DNS, API, TCP and heartbeat monitors, critical-page monitors, alert channels beyond e-mail (Slack, SMS, webhooks…), staged alerts with reminders, maintenance windows, status pages and reports, and keeps 13 months of history. Agency and Partner are Pro for many sites.

A single failed check never alerts anyone. When a check fails we retry after 10 and 20 seconds from the same location, then ask a second location in another country to confirm. Only a confirmed outage becomes an incident and an alert. If your site is slow but answering you see degraded instead – visible, not paged.

Yes. The Free plan monitors one site every 5 minutes with HTTP, certificate and domain-expiry checks, content checks and e-mail alerts, with 30 days of history. No card, no trial clock. Upgrade to Pro when you need more sites, 1-minute checks, more monitor types or Slack/SMS alerts.

One domain you monitor. A site can have many monitors (several pages, certificate, domain, API, heartbeat) without using more slots. Paused sites do not count.

Getting started

Account, first site, first alert.

Ravnsight watches your website from the outside and tells you when something is wrong – before your customers do. It checks that pages load, that certificates and domains are valid, that DNS has not changed, and alerts the right people when an outage is confirmed.

For WordPress sites, the Ravnsight Detective plugin (coming) adds the inside view: errors, plugin changes and performance, correlated with what the monitor sees.

Yes. The Free plan monitors one site every 5 minutes with HTTP, certificate and domain-expiry checks, content checks and e-mail alerts, with 30 days of history. No card, no trial clock. Upgrade to Pro when you need more sites, 1-minute checks, more monitor types or Slack/SMS alerts.

Sign in, click Add site and enter the address. We create an HTTP monitor for the start page and a certificate check right away; the first check runs within a minute. Then open the site page to add more monitors and decide who gets alerted.

No. External monitoring works for any website – WordPress, Shopify, a custom app, an API. Nothing is installed and nothing changes on your site. The optional WordPress plugin adds inside-out data later, and it never makes changes either: Ravnsight observes and diagnoses, it never auto-fixes.

Monitoring & alerts

How checks, confirmation and alerts work.

A single failed check never alerts anyone. When a check fails we retry after 10 and 20 seconds from the same location, then ask a second location in another country to confirm. Only a confirmed outage becomes an incident and an alert. If your site is slow but answering you see degraded instead – visible, not paged.

From Ravnsight nodes in the EU (Germany, Finland, Sweden) with more regions on the roadmap. Every check records where it ran. Nodes only pull work from us – we never open connections from the cloud into your infrastructure.

  • HTTP – status, response time broken down (DNS, connect, TLS, first byte), redirects and content checks ("the checkout button must be there").
  • Certificate – validity and expiry warnings.
  • Domain – registration expiry and status via the registry (RDAP).
  • DNS (Pro) – expected records and drift.
  • API/JSON (Pro) – call an endpoint, assert on the JSON.
  • TCP port (Pro) – mail, database, anything with a port.
  • Heartbeat (Pro) – your cron job pings us; silence alerts.

No. "On it" is a button in every alert and on the site page that tells your colleagues someone is handling the outage. It only matters if you have turned on reminders: then pressing it is how we know we can stop alerting. Leave reminders off and you get exactly one alert per outage, plus one when the site is back.

Yes – plan a maintenance window (Pro) for one site or all. Checks keep running so your history stays complete, but nothing is alerted and incidents are marked as maintenance. Windows can repeat daily or on chosen weekdays, in your timezone.

Plans & billing

Free, Pro, Agency, Partner.

Pro checks every minute instead of every 5, monitors 5 sites, unlocks DNS, API, TCP and heartbeat monitors, critical-page monitors, alert channels beyond e-mail (Slack, SMS, webhooks…), staged alerts with reminders, maintenance windows, status pages and reports, and keeps 13 months of history. Agency and Partner are Pro for many sites.

One domain you monitor. A site can have many monitors (several pages, certificate, domain, API, heartbeat) without using more slots. Paused sites do not count.

Upgrades apply immediately and are prorated. Downgrades take effect at the end of the current period; if you have more active sites or logins than the new plan allows we ask you to pause some first. Yearly plans cost ten months.

In the EU. Raw check results are kept 14 days, hourly aggregates 13 months, incidents indefinitely. We store what we need to show you uptime and diagnose outages – never page content beyond what a content check needs.

Ravnsight Detective

See what happened inside your WordPress site – and what it is correlated with.

No. It reads and records. It never updates, deactivates, cleans or optimises anything – not even when it is sure what the cause is. Investigation mode (Pro) applies changes only inside an isolated session that requires a signed cookie and an administrator login, and it never writes to the plugin list in the database.

Not for the free plugin – it works entirely inside WordPress and makes no external requests until you opt in. An account (Pro) is needed to connect the site and get the correlation with external monitoring.

The budget is 5 ms and 2 MB per uncached front-end request, enforced by an automated benchmark in our build. If a release breaks the budget it does not ship.

Like any other plugin: WordPress asks Ravnsight for the latest version and shows the update in your admin. Every release is listed in the changelog on this page with its checksum.

No results found.

Still need help?

Couldn't find what you're looking for? We're happy to help.